Kingsong KS-16S (Price Includes Delivery - USE PROMO CODE: EWHEELFD)

When your order is delivered, we recommend you keep all the packaging including the delivery box for a period of at least 30 days.

When the order arrives, and before use, carefully inspect the product - without removing tags or seals - to ensure the item has all parts present and has been delivered undamaged.

Please read the manual provided before riding for the first time. Chargers and how to use them may differ from brand to brand – only the correct charger should be used, the correct charger being a key part of the correct maintenance of your vehicle.

For returns and refunds, please contact us on shop@rodapolouk.com. You’ll need to provide details including your name and order number (you’ll find this on your order confirmation e-mail), and let us know why you’d like to return your item.

Before returning, please package your item securely and include (inside the package), the order number and your name and address. Any item you have accepted and then have chosen to return is your responsibility until it reaches our warehouse.

Please therefore, ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed.

RETURNING ITEMS

Please note that we can only refund the postage costs (£30 max) for returning an item where we sent the wrong item or if it’s damaged or faulty. If the client returns an unwanted item, we charge a flat fee to cover our postage costs. This will be taken off the refund.

Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. Please note that for all orders outside of the UK our combined administration and recollection fee is £150.00 (max.).

REFUNDS

We want you to be happy with your purchase. If you’re not, just return the product to us, following the instructions above, and we’ll exchange or refund it to the credit card/debit card/Paypal account of the person who originally placed and paid for the order within 7 days of receipt at our warehouse, or once the item has been checked by one of our specialists.

Please note, we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.

IF YOU’VE CHANGED YOUR MIND

You have 15 days to cancel your order under our 15-day return period, which starts on the day after you received the item. All you’ll need to do is follow our simple returns procedure, as outlined.

All items must be returned unused and in their original packaging, as they were when received by you. Please ensure all security seals and tags are still intact.

We won’t accept any product that has signs of use under any circumstances. You can open the box and change your mind about the colour etc. but your purchase must not be used before being returned. Therefore, please check all works correctly before jumping straight on it.

DAMAGED, FAULTY, OR WRONG ITEM

Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and we want to resolve this as quickly as possible for you. If you’ve received the wrong item, you must return the item in the same condition you received it in within 30 days to qualify, all postage costs will be covered by us.

For damaged or faulty items, please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next. Please contact us first, before returning the item or attempting to fix a faulty or damaged item.

ITEMS NOT RECEIVED

Please accept our apologies if you have not received your item. This happens very rarely but when it does, we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible.

Before contacting us, please leave a reasonable amount of time to allow your delivery to arrive (14 days), our estimated delivery times are shown on our couriers tracking page.

Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions. To receive a refund or a replacement product you must contact us within 30 days after you received your dispatch confirmation email.

We work with established international brands; warranty terms are detailed individually within each product page.

We do quality test stock on a regular basis to keep standards high. However, with all these safe guards in place, there will always be a small amount of manufacturer defects that slip through, when this happens, we understand how frustrating it can be and we’ll work hard to repair or replace the item as quickly as possible.

All goods purchased from Roda Polo Ltd are normally covered by the manufacturer’s warranty, which, generally speaking, will cover manufacturing faults and defects including poor workmanship. We will always honour the manufacturer’s warranty where applicable (these are normally valid for one year).

If you feel that your purchase has developed a fault, then please email shop@rodapolouk.com with photographs of the issue before returning any goods – we may be able to solve your problem without you incurring any postage costs.

We will then get in contact with you for the next steps in completing your claim. For faulty items, please allow us 14 days to process the return. This is because the item will be subject to an inspection with our warranty team.

WHAT’S NOT INCLUDED?

Due to the nature of the products, we sell and the environment they operated in, breakages can sometimes occur, therefore, general wear and tear or any damage caused by misuse is not covered. Warranty covers you solely against manufacturing faults.

We do not include accidental or crash damage, resulting from aggressive riding, attempted tricks, water damage, exceeding the weight limit or anything else that results in damage caused by the user.

Our products are hard wearing and through normal use will last for a long period of time. If the product or parts are not covered by the warranty, a quote will be supplied for repair or replacement and the cost of returning the product or parts to you. All warranty claim decisions are final.

REDEEM YOUR WARRANTY

Usually, we ask that the item is returned to us for inspection, but please contact us via shop@rodapolouk.com first, before attempting to return any items.